“Our savings have been realized by getting employees trained properly so they do not re-injure themselves. This treatment model trains the employee for their specific tasks in their natural job environment, rather than a clinic where everything is simulated.”
Hospitality Company Executive
When it comes to on-the-job injuries, the hospitality industry is one of the most challenging. This company is a household word in the hospitality industry, with 127,000 employees nationwide. They are self-insured. They administer claims in-house, managing each one closely.
Prior to engaging OnSite Physio, the company used outpatient providers when injured workers needed PT. However, they had used on-site therapy years ago, so they understood the benefits. They wanted to recapture those efficiencies. They were also experiencing serious problems regarding patient scheduling and documentation. They would send in referrals, but didn’t know if there was any follow-up.
They turned to OnSite Physio for help.
The case manager and adjuster need to know what is happening with every claim, from the very beginning through closure. But working with outpatient clinics presents an inherent problem.
These clinics usually communicate only with the patient, or in some cases with the patient’s doctor. They may briefly contact the insurance carrier to verify coverage. But there is no ongoing communication with the case manager or adjuster, who may not receive any reporting from the clinic treating an occupational injury.
OnSite Physio treats only those injured on the job. They have in-depth knowledge and experience when it comes to workers’ compensation. So they understand how important continual communication and reporting are for everyone involved.
OnSite Physio provides a single point of contact, no matter how many claims or locations the client manages. This simplifies the claims management process and ensures better communication. All stakeholders receive regular updates, so no one has to wonder about the status of a patient or claim.
This client hired OnSite Physio to conduct a 6-month pilot program at one property. They already knew that returning to on-site physical therapy would bring faster, more effective results. But even they were pleasantly surprised at the scope of the improvements. It was an easy decision to expand on-site PT to multiple locations. They have been using this model successfully nationwide for more than two years.
On-site therapy lowers costs, provides better outcomes and reduces future claims. Companies realize immediate savings because travel expenses are eliminated. And injured workers can return to work sooner. These improvements are noteworthy.
For this company, outcomes are important, of course. But communication and strong relationships are crucial for long-term success. They immediately liked OSP’s holistic approach to reporting and claims management - OSP handles scheduling and care coordination. They regularly communicate with all stakeholders. The client says OSP is “on the ball,” so they always get information when it’s needed. And the information is complete.
This client has achieved their goal of tighter control over the claims process. Communication is ongoing. They never have to wonder if treatments are being scheduled or if injured workers are attending their sessions. They never have to wonder about a worker’s recovery progress.
More and more companies in all industries are switching to on-site physical therapy. Like the client in this case study, they’re looking for better outcomes and a long-term relationship that will continue to save them money. According to the Journal of Occupational Medicine, one large multi-site Fortune 500 company has saved $8.3 million with their on-site PT program. That’s a benefit-to-cost ratio of 9:1.
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